Privacy Policy

1. Scope

This policy explains how information may be handled when you visit this website, follow an external link, or contact us through the details provided here. It does not replace a separate privacy notice supplied with a specific product, iOS or Android application, or third-party service.

2. Information we process

Website access logs

Our hosting or internet service providers may record basic logs such as IP address, access time, browser type, requested pages, and error information to keep the website secure and reliable.

Website analytics

We use Baidu Analytics and Google Analytics to understand page views, traffic sources, device and browser types, time on page, and interactions so we can evaluate and improve the site. Baidu Analytics may use cookies or similar technologies to process visit identifiers, IP address, browser language, device and operating system information, internet service provider, and the date, time, and duration of a visit. Google Analytics may use first-party cookies such as _ga and process user counts, session statistics, approximate geolocation, and browser and device information. This information is handled under the Baidu Analytics privacy policy, Google Analytics data collection documentation, and Google Privacy Policy.

Country routing and local preferences

When you first visit the Chinese home page without a language choice, the website asks Country for the country or region code associated with your public IP address so it can route you to the Chinese, English, or Japanese home page. We use only the returned country code and cache it briefly in your browser. A language you choose manually takes priority.

Inquiry and contact forms

If you submit a website form, we process the name, company, email address, message, page language, and newsletter choice you provide. We store the submission in our website inquiry database and send a notification to the designated ZECTRIX contact address so we can respond and follow up.

Newsletter subscriptions

If you actively subscribe, we process your email address, page language group, and subscription status to send product updates, open-source news, and occasional offers. Newsletter consent is optional and is not required to submit an inquiry.

Other information you send us

If you contact us by email, phone, or another public channel, we process the name, company, contact details, message, and attachments you provide so we can respond and follow up.

3. How we use information

• Provide, maintain, and improve the website experience.
• Troubleshoot issues, prevent abuse, and protect website security.
• Respond to product questions, support requests, and business inquiries.
• Send newsletter updates when you have actively chosen to subscribe.
• Meet applicable legal and regulatory requirements.

We do not sell personal information collected through ordinary visits to this website.

4. Third-party services and external links

The website uses Baidu Analytics, Google Analytics, and the Country country-code lookup service. Cloudflare helps process and store website form submissions, and Resend delivers inquiry notifications and manages newsletter subscriptions. These providers process the information needed to perform those services under their respective terms and privacy notices.

The website also includes links to services such as Bilibili, RED, Douyin, WeChat, and the ZECTRIX Wiki. After you leave this website, each third-party platform processes information under its own rules. Please review the relevant privacy policy before using an external service.

We try to minimize unnecessary personal information when displaying customer comments and images, but the original content may still belong to the relevant user or platform.

5. Retention, security, and your choices

We retain information you send us only for as long as needed to handle an inquiry, meet our obligations, or resolve a dispute, and we use safeguards appropriate to the level of risk. You may clear locally stored browser data. You may unsubscribe using the link provided in a marketing email or contact us. You may also contact us to request access to, correction of, or deletion of information you provided, except where the law requires otherwise.

6. Updates and contact

We may update this policy as website features or legal requirements change and will post a new effective date on this page. For privacy questions, email info@zectrix.com. Website operator: 浙江永芯物联科技有限公司.